Dear George,

 

The new accounting procedure you outlined last month doesn’t work well for us. It may be OK for a smaller company, but for an accounting department in a financial company as big as ours, it simply won’t work. There are too many transactions and the transactions are all quite complex. Your system is giving us more problems than we had before.

Is it possible for you to either explain the new system again, or to allow us to go back to the old way of doing things?

 

Gina

Dear Gina,

 

Thanks for your email. I do not see why the new system is so hard to implement. It is used by all size of companies all over the region. You just have to make sure that all the figures are kept up-to-date., preferably at the end of each week. If you don’t know how to use the system, I can certainly organize some more training. In the meantime, what about if you read the manual again? If every transaction is entered correctly into the chart, then it ought to work perfectly.

Please continue to use it. You will soon get the hang of it.

 

George

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